Friday, November 10, 2006

Business Analyst in Woodbury, NY

Friday, November 10, 2006
The Business Analyst will provide Oracle Applications CRM support to all North American sites. Duties will include reviewing, analyzing and improving business processes both locally and globally, translating user requirements into IT deliverables, providing training/coaching to users and participating in Oracle Applications projects to implement new modules or enhance existing functionality. Some travel (15%) required.

Qualifications:



    * Proficiency with SQL and/or PL/SQL

    * Ability to debug Oracle workflows a plus

    * Knowledge of Oracle Applications table schema preferred

    * Familiarity with Oracle Discoverer a plus

    * Must be able to produce professional, detailed documentation of work products

    * Ability to work in a dynamic environment and meet deadlines under pressure

    * Ability to train and coach users required

    * Ability to support users, perform troubleshooting and issue resolution

    * Must be able to maintain a positive and diplomatic attitude when dealing with customers and colleagues

    * Excellent oral and written communication skills

    * Ability to work in a global environment supporting clients based in different geographical/national sites

    * Bachelor's degree in Computer Technology or a related field

    * 1-3 years experience working with Oracle Applications

    * Experience working with Oracle Applications modules such as TeleService, Depot Repair, Installed Base, Field Engineering and CRM Sales & Marketing








$60,000.00 - $80,000.00 Annually

To Apply to this job go to http://www.GadBall.com or click here

Project Manager/Business Analyst for dynamic NYC based firm! in New York, NY

Our client is a financial content firm located in Midtown Manhattan, they seek a talented and dedicated Web Project Manager/Business Analyst. The Web PM/BA will shape business requirements and create user interface specifications for web-based products. You will report to the CTO and work closely with business users and all members of the development team.

In addition, this position will have a clear understanding of web development processes and help define new processes to continually improve the company's approach to technology projects. This position is a high-visibility role within the company and will directly impact the quality and success of their products and drive revenue growth.

The ideal candidate will have at least 6 years of web work experience, strong communication skills, and in-depth knowledge of requirements analysis, usability, and project planning. We are looking for an enthusiastic, friendly person who values small company culture and teamwork. This person should be a self-starter and be forward thinking.

The candidate must have experience in a LAMP (Linux-Apache-MySQL-PHP) production environment.


Job Functions:
- Lead new project assessment to define high-level scope for prioritization purposes and support project scheduling within overall Technology Roadmap.
- Work closely with various business departments to shape business processes, objectives and requirements on approved projects. Resolve ambiguities when requirements are unclear.
- Responsible for obtaining business driver approval and sign-off on business requirements.
- Responsible for project estimating. Work closely with project manager and development team to understand project complexity, effort, and resource needs.
- Develop and maintain project milestones & high-level timelines (project manager will manage tasks and iterations).
- Manage project scope and plan projects into logical phases. Communicate changes and impact on project delivery to CTO and projects business sponsor.
- Review project requirements with developers and work closely with development team throughout project to further detail specifications.
- Assist QA to review test plans and answer questions.
- Maintain a focus on user experience and usability. Perform user-acceptance testing of new functionality.
- Conduct build vs. buy analysis and make recommendations to CTO.
- Manage vendor relationships for technical projects and integrations.
- Support project enrichment ideas from the technology team to the business director.
- Convey technical concepts to a non-technical audience.
- Positive and responsive attitude to support requests from business.
- Create and maintain quality documentation.
- Stay current on new technologies in the industry and understand the open source community.


Job Requirements:
- Must have strong analytical skills and the ability to juggle multiple projects.
- Must have experience driving revenue-generating initiatives.
- Must have excellent written and verbal communication skills.
- Possess a knowledge of iterative and user centered design development methodologies.
- Demonstrated ability to translate business needs into technical solutions.
- Expert ability in eliciting, documenting, and evaluating business requirements, including modeling business processes, information architecture, wireframe, and user profiling.
- Proficient use of Visio and MS Project (or other project planning tool).
Possess solid business acumen.
- Must be able to develop strong relationships across all areas of the business and at all levels ? staff through senior management.
- Must be highly organized.
- Online media experience highly desired. To Apply to this job go to http://www.GadBall.com or click here

Thursday, November 09, 2006

Consultant Business Systems in Buffalo, NY

Thursday, November 09, 2006
I. Summary of Position



This position is in the eBusiness department, developing the next generation of online services for HSBC Bank customers on our us.hsbc.com portal.



Provides technical leadership, complex systems development, and ongoing support for varied technologies and special and major projects. Possesses extensive and specialized technical knowledge in the Business Systems area, which include applications development, business analysis, research and development, and systems integration for business systems. Coordinates individually or provides team leadership as required in projects to support technical and business strategies. Experience: II. Principal Accountabilities

1. Provide technical leadership and consultation. Provide computer program and system development and technical support for highly complex, critical programs and systems. Implement strategies to address automation, productivity and infrastructure problems and issues. Plan and coordinate tests and identifies prevention opportunities. Maintain expert knowledge in specialized systems or in multiple systems.

2. Provide technical leadership and consultation to project team members as directed by the project manager. Lead teams or projects of high complexity. Initiates and conducts feasibility studies of new and modified operational procedures. For large systems, prepare cost/benefit analyses, functional and detail specifications. Provide direct guidance in planning, designing, programming, documentation and implementation of the systems. Perform reviews of new and existing systems to ensure operational integrity and accomplishment of stated objectives. Design, code, test, debug and document programs. Analyze vendor solutions and coordinate technology, productivity and performance initiatives. Coordinate activities of assigned personnel and projects. Control project risks and impact on business and strategic plans. May manage multiple projects simultaneously.

3. Manage large or critical projects as assigned to ensure objectives are met on time and within cost while continuing to utilize technical expertise. Assist in defining and delivering global and strategic technical projects. Identify and address interfacing functions and applications affected by projects.

4. Advise business staff or unit of technology uses to improve efficiency and effectiveness. Provide technical analysis and solutions to business issues, provide consultation, research and implement technical alternatives, and maintain awareness of business technology strategies and the technical infrastructure to meet business requirements.

5. Seek technical and professional information and processes regarding area of responsibility to enhance department knowledge base.

6. Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.

7. Complete other related duties as assigned, support the Company’s Diversity programs.

III. Knowledge, Skills & Abilities

This p To Apply to this job go to http://www.GadBall.com or click here

Wednesday, November 08, 2006

Senior Business Analyst in Long Island City, NY

Wednesday, November 08, 2006
A senior BA position who will act as the liason between business and technology - Ability to work with the business users and translate the business requirements to the technology team - Follow through on all phases of SDLC to deliver the functionality desired by the business users; -

Duration : 6 MONTHS
Experience: BA skills with financial customers - Knowledge about Financial products, Swaps / Options/ MM etc - Good Verbal and written communication skills - Good team player - knowledge of SUMMIT application a definite PLUS.. To Apply to this job go to http://www.GadBall.com or click here

Database Developer in New York, NY


IT Ascent is a leading national technology solutions firm. We implement tactical and strategic solutions through our flexible global delivery model. By partnering with our clients to craft solutions through creative people and a proven engagement methodology, we are able to successfully drive enterprise initiatives.


We are currently accepting resumes for a Database Developer

Position Description:

The role is in New York and it involves in designing and developing
Sybase/Oracle objects.

Sybase T-SQL experience is a must.
Knowledge of Oracle - PL/SQL is desirable

Atleast 2 years of experience in UNIX Shell and/or PERL scripting is a must.

Any experience with ETL tool like Informatica PowerCenter is desirable.

In addition, the candidate will be flexible and able to work independently
on a specific deliverable, and, at times, be able to lend expertise and
support to team-mates and projects within his or her department.

Interested? Please send resumes in MS Word format to Experience: Desired skills: . To Apply to this job go to http://www.GadBall.com or click here

DBA White Plains (Job #6160) in White Plains, NY

Position: DBA / Programmer
3 month contract with possiblility of hire
location White Plains NY 10601

The DBA position is in White Plains. They need an intermediate level programmer/DBA with SQL scripting, stored procedures and DTS packages.

please send your resume and hourly requirements to To Apply to this job go to http://www.GadBall.com or click here

Senior Technician - Support Services in Hauppauge, NY


Custom Computer Specialists, Inc., is the #1 Technical Consultant on Long Island. We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients in the New York metro area. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.



 

We are seeking a Senior Desktop Support Technician certified in Microsoft Windows XP to provide desktop support services in PC (Windows XP/2000/98), Apple (OS 9.x, X) hardware and software environment located at our various sites in New York metro and Long Island areas

 

Responsibilities include:



  • Provide desktop hardware and software support / maintenance



  • Configuring and upgrading desktops and laptops



  • Troubleshooting malfunctions hardware, ordering and installing replacement parts and hardware upgrade



  •  Applying and testing security patches and OS/applications services pack



  • Performing preventive maintenance, including hard drive defragmentation 



  • Provide Help Desk support



  • Create and administer user accounts in a Microsoft Windows 2000/2003 server.



  •  Provide printer support, maintenance and troubleshooting



  • Maintain and administer antivirus applications including identifying and removing SPAM and Spy ware programs



  • Setting and configure various backup applications



  •  Install and troubleshooting MS Office XP/2003 including in depth knowledge of MS Outlook/Exchange



A successful individual will need to have the following skills/characteristics:




  • Strong technical background with a broad range of technologies, including but not limited to:



    • PC hardware/software, server hardware and latest operating systems, network connectivity and communications



    •  Expert knowledge of Windows 2000 Professional, XP, 98 and the ability to install integrate and support these operating systems.



    • Be able to install, maintain and troubleshoot MS Office XP/2003



    • Administer Active Directory users and groups



    •  Configuration, installation, integration and troubleshooting of various network devices such as Lexmark and IBM printers, wireless access points



    • To Apply to this job go to http://www.GadBall.com or click here

Sr. Software Engineer - Wireless Platforms in New York, NY

Develop new, and support existing applications targeting a variety of wireless platforms, including BREW, J2ME and WAP

Develop and implement interfaces to a variety of 3rd party content management systems and data feeds

Support and enhance systems for user subscription management and integration with 3rd party billing systems

Work with product managers to estimate and schedule project, as well as contribute to overall user interface design and product feature set

Practice test driven development, continuous integration, refactoring, and iterative development

Be a mentor and provide guidance to the junior programming staff
Experience: Required Qualifications: - Bachelors or Masters Degree in Computer Science or related field, or equivalent software development experience - Strong communication skills and ability to perform effectively in a demanding, team oriented environment - Demonstrated leadership potential and eventual capacity to lead a team of engineers - Experience with an on-line, database driven or transaction oriented site - C++ and Java - SQL database experience - Linux proficiency - Experience working in an environment that practices agile development - Proficient in use of contemporary source code management systems including Subversion and CVS Desired Qualifications: - Mobile device and/or PDA application programming experience - UI design experience or proclivity - Experience working with 3rd party data feeds - WAP experience (WML 1.x, WAP 2.0) - BREW or J2ME experience To Apply to this job go to http://www.GadBall.com or click here

Sr. Software Engineer in New York, NY

- Support and enhance WAP portal applications and content delivery to mobile phones in LAMP environment
- Support and enhance systems for user subscription management, messaging and integration with 3rd party billing systems.
- Design, develop, document and support APIs and middleware for integration with 3rd party systems
- Design and automate the development of portal applications to efficiently support numerous content partners
- Contribute to a team of senior developers with the goal of re-architecting said systems for scalability, extensibility and maintainability
- Implement support for new content types and new wireless device features.
- Practice test driven development, continuous integration, refactoring, and iterative development
- Be a mentor and provide guidance to the junior programming staff

Bachelors or Masters Degree in Computer Science or related field, or equivalent software development experience

5-7 years experience in software development

Strong communication skills and ability to perform effectively in a demanding, team oriented environment

Demonstrated leadership potential and eventual capacity to lead a team of engineers

Experience with an on-line, database driven or transaction oriented sites Experience: Required Qualifications: - Java programming, PHP and/or Python desired - Strong SQL database experience - Linux proficiency - Knowledge of database/data warehouse design and architecture - Proficiency in Object Oriented Design - Knowledge of SDLC (software development life cycle) - Experience working in an environment that practices agile development - Proficient in use of contemporary source code management systems including Subversion and CVS Desired Qualifications: Mobile device and/or mobile messaging (SMS, MMS, etc.) WAP experience (WML 1.x, WAP 2.0) Experience with content management systems To Apply to this job go to http://www.GadBall.com or click here

Assistant Manager - Call Center in Staten Island, NY

JOB DESCRIPTION, GOALS, AND REQUIREMENTS

Job Title Assistant Manager - Call Center
Department Call Center
Reports To Call Center Manager
Supervises Supervisors (and staff) on site
Location Staten Island, New York

Summary Job Description and Responsibilities:

The Assistant Call Center Manager in Staten Island reports to the Call Center Manager. The duties of the Assistant Call Center Manager of Staten Island include, but are not limited to, the following activities:

  • Execute instructions, initiatives and policy and procedures as directed by senior management, or in conjunction with departmental leads.
  • Ensure that each department is delivering a high level of customer service that is consistent with the project's requirements and compliant with established performance standards.
  • Oversee and mentor all site Supervisors.
  • Be able to perform statistical analyses and prepare informational reports independently.
  • Report on the integrity of all applicable (i.e. Vector, Lucent, alarm etc...)systems, escalating all technological outages, errors and anomalies.
  • Review, recommend revisions to, administer and enforce compliance to Policy and Procedures.
  • Work in conjunction with the training team and functional management leads on the initial training and ongoing development of all employees at the site. Solicit feedback on work performance and work with employee to correct or adjudicate any deficiencies observed.
  • Ensures resolution of customer and client complaints, using appropriate escalation protocol.
  • Recommend staffing adjustments to include new hires and terminations.
  • Review and report on departmental reports as it relates to productivity, staffing and overall site performance.
  • Conduct formal performance evaluations annually and recommend promotions, merit raises for staff.
  • Promote the company's Open Door Policy and resolve Service Center staff's issues or concerns or, as appropriate, make recommendations and referrals to other management to resolve the issue or concerns. Follow-up or escalate to higher management to see that the staff member's issues/concerns are addressed; as Company representatives under the Dispute Resolution Plan, the employee should expect to attend internal conferences, mediations, or arbitration proceedings that relate to their employees' attendance/tardiness issues or other performance or disciplinary problems.
  • Responsible for the oversite of the scheduling, payroll counseling and disciplinary processes. Must interact and follow escalation protocol on all employee and human resource issues.
  • Identify and/or respond to employee issues expeditiously by immediately escalating to Call Center Manager (or other senior management) and Human Resources.
  • Hold regularly scheduled staff meetings and ensure compliance of subordinate staff.

    Qualifications:
  • Bachelors Degree in related field (i.e. Business Admin, Management...)
  • 5 years or more in a Management role in transaction based customer service environment with 50 or more employees.
  • Demonstrated proficiency in Microsoft Office applications
  • Demonstrated proficiency in Call Management Systems and Business rules
  • Excellent oral and written communication skills.
  • 4 or greater on 2006 performance appraisal and ACS employee for 1 or more years (Internal Only)
  • Excellent personal time management history

    Immediate and Continuous Goals and Objectives:
    1. Customer Focus?Able to recognize and respond to customer needs; able to promote a customer focus in employees and develop proactive solutions to customers' issues.
    2. Listening, Understanding, and Responding?Able to use proactive listening skills or attend to non-verbal cues to better understand others' perspectives, behaviors, and motivations; able to communicate clearly about shared tasks, customer needs, the activities of other groups in the organization, and external influences; able to act with integrity and professionalism.
    3. Personal Leadership?Able to do what you promise you will do; able to convey enthusiasm about company objectives and make decisions that reflect sound judgment; able to take greater responsibility for the company's success.
    4. Team Leadership?Able to provide meaningful direction and motivation to a common team goal; able to model desire Experience: See To Apply to this job go to http://www.GadBall.com or click here

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