A well known Financial Institution is looking for a Helpdesk Analyst in the New York City area.
Responsible for providing high quality first level support to users including identification, escalation, referral, and follow-up on desktop, network, and
applications issues, as well as documenting and tracking support activities. Identification, escalation, referral, and follow-up on level 1 and
2 desktop, network, and applications issues. Documentation of system configurations & inventory of all desktop hardware & software. Tracking & documenting support activities, using the help desk system. Account administration. Maintenance/update of hardware/software inventory. Communicating with user population regarding system changes, outages and standards.
Experience: Skill Set:
Mininum 2 -3 years experience in a Help Desk/Desktop environment.
AAS or BS, preferably in Computer Science.
Must have provided customer support via telephone.
Must have excellent written, verbal and interpersonal skills.
Must have excellent organizational skills.
Hands on experience with NT 4.0, Windows 2000 and Windows XP.
Hands on experience with Microsoft Excel and Word.
Strong skills required in critical thinking and analysis.
ITIL training/certification a plus
PLEASE EMAIL RESUME IN MS WORD WITH SHORT SYNOPSIS OF MATCHING SKILLS/ EXPERIENCE.
Interested candidates please contact Pedro Garcia at pedro(dot)garcia(at)ajilon(dot)com
Adecco / Ajilon is an equal opportunity employer (EOE).
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