Sales Support Team Lead in New York, NY

New York based investment firm is looking for a Sales Support Team Lead (Trade Floor) to act as a regional representative for the Client services Group with respect to OneView and Sales Workbench. You will provide support for the applications which are utilized by local Investment Banking, Sales and a global user base of 3500 people. This role will be expected to manage one other employee in the sales support area.

Responsible for:

• Level 1 support for OneView and Sales Workbench.
  
• Understanding of the various business areas and supporting infrastructure to ensure concise assistance and feedback to the users.
  
• New User and Refresher Training.
  
• Documentation Management.
  
• Ownership of internal support projects.
  
• Line management of 1 staff member. Experience: The ideal candidate must possess the following:
  • IT Helpdesk support role/environment.
  • Experience of Client Management Systems.
  • Data maintenance, data accuracy and cleansing.
  • Ability to run 1-on-1 and small group training sessions.
  • Some management experience. To Apply to this job go to http://www.GadBall.com or click here