Job Description:
Perform Root Cause analysis on failed Entitlements tickets. Utilize our Post Mortem workflow as a business process improvement tool to root out core underlying issue with failed Entitlements tickets. Using same workflow process, assist with operational day-to-day Entitlement issues reported by our first level production support teams. Evaluate recurring issues to identify patterns and escalate to management for detail analysis of permanent long term solutions. Provide evidence to back up your analysis of root cause.
*Contractor will not be assisting outside customers but will be assisting internal employees
This position is a second level customer support.
Required skills:
Effective problem solving skills
Able to follow internal problem solving methods
Record detail analysis of what caused the issue and steps taken to determine root cause (must know how to analyze a problem and determine what the main issue is and know where to go to get it resolved (will learn while at work where to go).
Manage multiple problems
Good judgment
Excellent communication skills (verbal, written and listening)
Effectively escalate and report issues to management
Must be detailed Oriented
Ability to Multi task
Microsoft Office Suite
Experience: Years of experience:
3 years Financial Markets experience preferred. If not financial experience, must have 3 years Business experience.
Education requirement:
College Degree is preferred
To Apply to this job go to http://www.GadBall.com or click here