Client Account Manager - Account Management (post-sales) in New York NY in New York, NY

Our client- a leading provider of contact center solutions is looking for a Client Business Manager. The individual has to be client centric and should have experience in the contact center world. The position is a virtual office position and will involve up to 50% travel @ peak times. Candidates must be located near a major airport along the East Coast Previous Professional services and Contact Center Experience is highly desirable. Overview The Client account manager of a national account is responsible and accountable for all aspects of the account via a virtual office. This includes implementation, rollout, and delivery of products and services, as well as business development and generating new business. The perfect candidate will have had previous experience as a PM, systems integrator, solutions architect, account manager, sales engineer, account manager Duties and Responsibilities • Must be willing and able to travel, up to 50% of the time. • A single point of contact, directly responsible for the rollout/delivery of products and services and production • Resolve issues and strengthen partnership with the customers • Directly responsible for improving and maintaining long-term high customer satisfaction • Develop and maintain positive and productive long term working relationship with the customers business and operations managers • Work jointly with sales to promote and expand sale of enterprise solutions, as well as additional services such as training and upgrades to new releases • Develop and effectively manage a profitable P&L for the account, as well as meet quarterly and yearly revenue requirements The requirements listed below are representative of the knowledge, skill and/or ability required. Education/Experience • Masters degree in Software Development or Business Management or ten to fifteen years experience. • Must be articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills • Ten to fifteen years of account and customer management experience • Must be able to assess problems and situations and respond decisively and independently • Must be able to work and manage people in a matrix environment • Must be well-organized and self-directed individual and a team player • Must be a strategic planner with analytical ability, good judgment and strong operational focus • Must have business background and knowledge in a call center environment and technology • Must be able to develop and maintain a profitable account P&L and demonstrate previous experience • Ability to partner and align with customers delivering added value in every touch point of the relationship • Ability to develop, drive, and contribute to a high performance team • Manage customer relationships and individual engagements with a strong focus on excellence – high level of accountability at the individual level; service and support that exceeds customer needs; recognition of employee contributions to drive individual and team performance • Self motivated to strive for professional excellence in all aspects of work • Have a Can-Do attitude and deliver on expectations To Apply to this job go to http://www.GadBall.com or click here