Network Operations Executive Support Skills: U. S. Domestic Travel Required; Nextel Blackberry phone required; must have a minimum of a Bachelor's Degree. Job description: Problem solve hardware and software issues on all systems, with specific focus on special needs of executives and their assistants, i.e. laptops, blackberry, remote email setup, issues relating to business travel (esp. internationally) and other specific issues relating to executive job functions. Responsibilities include the following: hardware upgrades on client systems; software installs on client systems; configuring client system to work with Ethernet network; printer setups; configuring and setup of all new systems; and tracking and inventory of all computer systems. Maintain good customer relations for department. Escalate issue to next level of support if necessary. 2-4 years of hands-on computer support experience. Minimum 1 year experience in support role for clients at the executive level. Progressively responsible work experience in a technical support environment. Advanced understanding Windows2000/XP Operating systems, MSOffice software, Client/Server environment, TCP/IP protocol suite, LAN printing and networks, remote dial-up hardware and software. Must understand needs of the business. Must demonstrate strong customer relation and training skills. Must demonstrate strong verbal communication skills with emphasis on strong written documentation skills. Must demonstrate strong technical, research, and analysis skills. Must actively assist in knowledge transfer to both the Helpdesk and clients during contacts. Demonstrated ability to work independently and proactively.
Requirements:
General Function: Business Planning/Project Management, Customer Care, Help Desk Support, Network Operations, Network Support (Tier 3 - Software/Hardware Support/Administration), Technical Writing/Documentation Skill SetsRequired: Admin Support Tasks Expense AuthorizationConfiguration Management Tools SMSEducation Level Under Graduate DegreeNetwork Protocols DSLNetwork Protocols FTPNetwork Protocols POP3Network Protocols PPPNetwork Protocols TCP/IP Operating System(s) MS DOSOperating System(s) Windows 2000Operating System(s) Windows 95Operating System(s) Windows 98Operating System(s) Windows NTProject Management Specialties Project DocumentationSystems Administration Remote AccessDesired: Clerical Tasks TypingOperating System(s) Windows CEProject Management Specialties Client Project LiaisonProject Management Specialties Change
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Thursday, December 22, 2005