Our client, one of the nation's largest direct marketers of industrial supplies and equipment, is currently looking for a Helpdesk Associate to provide level one hands-on support and troubleshooting to solve customer technical issues received via telephone. The ideal candidate will ensure internal and external customer satisfaction driving towards maximized customer service at all times. As the Help Desk associate, you will assist 2nd level Help Desk Associates with PC repairs and PC assembly, and assists 2nd level PC Support Representatives with basic troubleshooting. Provide 2nd level PC Desktop support when permitted. Take on special projects as assigned and work independently. Projects may include technical work, documentation, planning and status reports, time accounting, internal customer communication, and coordination with internal customers and IS resources as needed. Participates in special projects and performs additional duties as required.
Experience: Degree in Computer Science, a related degree, or equivalent work experience is required.
A minimum of one year of AS/400 systems
A minimum of one year TWINAX and IP based AS/400 terminal and device setup, configuration, and troubleshooting experience preferred.
A minimum of one year of computer hardware and software experience and related peripherals including server and client operating systems, PC applications, Microsoft Office applications, Microsoft Exchange/Outlook messaging systems, in both network and stand-alone installations, Windows 2000, and XP workstation clients in a 2000/2003 server environment, experience in an Ethernet network environment including TCP/IP, and network and dial-up connectivity is required. Software install experience required. VPN experienced required, OWA and MOCHA experience preferred. Active Directory experience preferred.
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