Help Desk II in Valhalla, NY

The Help Desk Analyst will handle entry level support and guide the customer tothe next level for more in depth troubleshooting. The Help Desk Analyst must beable to document all calls and emails, assign to technicians, provide excellent customer service, and self direct their daily tasks. Ability to provide TrackIt reports and analyze trends to make recommendations to management. Update and keep track of work orders compliance in accordance with business Service Level Agreements. Application and Server technology to support are: mainly Mapics XA, IBM iSeries and Intel Servers, and SAP (starting in September 2009 Required QualificationsAssociate degree in Computer Science or minimum of two years working in a support / help desk role. To Apply to this job go to http://www.GadBall.com or click here