This senior-level professional is a seasoned individual producer who applies an advanced, in-depth knowledge of technical concepts, practices and procedures. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response user-support team and will often work under demanding deadlines, operating independently to resolve complex end-user problems. Errors will likely cause visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Duties require a variety of strong computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced.
Researches, tests, evaluates, and recommends technology, platform, network systems and/or other related services.
Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system , using various types of equipment.
Conducts surveys to determine user needs.
Analyzes test data and recommends hardware or software for purchase.
May design and develop complex software interface programs.
May write technical specifications to send to vendors for bid.
Assists users to identify and solve complex data and/or voice or other communication problems.
Develops and writes procedures for installation, use, and
Responsibilities may encompass: operating systems programming, LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, microsystems analysis, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, production control analysis, and technical library support.
Senior level may provide functional guidance for tasks or individuals.
Participates with others in technical proposal process.
May assist others during technical presentations to ACS management and/or clients. To Apply to this job go to http://www.GadBall.com or click here