<font size = 5 color=teal><b>Service Level Manager</font><br><br></b>
<font size =4 color=black><b>JOB DESCRIPTION</font><br><br></b>
My client is a well known bank in Manhattan, NY seeks a Service Level Manager. Your primary role is to provide day to day management and development of internal SLAs. <br><br>
<b>Please send resume to </b><p>
Experience: <font size =4 color=black><b>Service Level Manager’s Qualifications: </font><br><br></b>
• Previous experience of managing provision of IT services.<br>
• Commercial awareness in a technical environment.<br>
• Ability to work with multiple teams to develop practical solutions to service and technical problems.<br>
• Strong interpersonal and influencing skills across organizational boundaries.<br>
• Awareness of the core business processes reliant on the Service Line in order to resolve problems in a timely and effective manner.<br>
• Strong customer awareness and ability to manage relationships at both BSM and Account Manager level.<br>
• Previous experience of managing against SLAs and OLAs.<br>
• Ability to develop new Service Lines and associated SLAs and OLAs in conjunction with the rest of Service Delivery and the business community.<br>
• Ability to manage service lines and show clear improvements.<br>
• Understanding of cost benefit analysis of Service Improvements.<br>
• Ability to take a strategic view of their Service Lines and offer a proactive approach to customers' future requirements, ensuring standards and procedures are in place to support potential changes.<br><br>
For Immediate and Confidential Consideration, send resume to: <font size = 4 color=black><b></font><br><br></b>
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