Field Service - Printer Support Technician in Lakewood, NY

Adecco/Ajilon Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has a one year contract opening for a Printer Support Technician with a major printer company. The position is located in Lakewood, NY, 14750.Pay rate is $17-22/hr.DescriptionWorking in assigned territory, is responsible for the overall remedial and scheduled service support of a key account. The Printer Support Technician provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction. RESPONSIBILITIES: * Respond to dispatched service calls at Customer sites * Accurately diagnose, repair & maintain printer product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications * Effectively schedule calls to manage assigned activities * Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure * Assist customer with any reported issues or questions on products * Train Customer on appropriate usage of product & features * Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. * Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking * Manage local part inventory and ensure accurate tracking of inventory levels and transactions. * Present a positive image through proper attire, communication skills and personal grooming. Assumes other special activities, responsibilities, and special projects from time to time as directed. Occasional travel (10%) to Lexington, Ky required for product training.REQUIRED: EXPERIENCE AND BACKGROUND:2 years experience in customer computer/printer maintenance support. Knowledge of IP protocol schema and basic network protocols such as SNMP.PERSONAL CHARACTERISTICS: Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness. Self-motivated and comfortable working within a team environment within a customer facility, dealing with day to day end users issues.Outgoing individual and well organizedDemonstrated ability to perform in a multi-tasking environment.Capable of moving equipment weighing up to 50 pounds.PROBLEM SOLVING: Experience in interfacing with Customers, and resolving customer problems.Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.EDUCATION & TRAINING: Valid driver license requiredWorking knowledge of printer hardware maintenance is a plus. Associates Degree or equivalent experience.If you are interested in this opportunity, or other opportunities available through Adecco Engineering and Technical, please apply online or email directly to: (see below) The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer. To Apply to this job go to http://www.GadBall.com or click here