Reporting to the Customer Service Manager, the Customer Services Engineer is responsible for providing a superior level of service to our ISP and Publishing Partners as well as our Advertising customers.
The individual needs to function as an effective liaison and intermediary between company management, development teams and other internal and external partners to ensure that our technology is optimized for the market and that all related systems function perfectly at all times.
Experience: • A self starter who thrives in a fast-paced, results-driven environment
• Act as the technical liaison with ISP partners and troubleshoot issues reported
• Utilize ticket systems for internal reporting and create customer facing reports on a schedule
• Provide customers and partners with updates during the course of an outage situation and assist with the creation of customer facing Incident Reports
• Troubleshooting ISP installations
• Handle reporting and escalations
• Handle on-call pager duty when required
• Work between the hours of 7am to 7pm local time. Must be flexible to fill in for different shifts and/or work overtime as required.
Qualifications:
• A UNIX (preferably Linux) background is essential
• Successful candidate will have three to five years' related experience including: knowledge of ISP carrier offerings and understanding of web applications.
• Knowledge of routers, switches, firewalls, proxies
• Basic routing and networking knowledge
• Excellent verbal and written communication skills
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