Works with customer, agents, and Care to resolve billing disputes. Resolves customerinitiated or internally identified billing problems. Communicates any discrepancy
to the customer and assists in getting the issue corrected. Work with Finance department
to resolve Payment investigations, process live check audit and complete Credit/debit
balance reports. The candidate should have a great deal of attention to detail, accuracy, effective
follow up, and have the ability to investigate and identify root cause and resolution.
Job Description: Works with customer, agents, and Care to resolve billing disputes. Resolves customer
initiated or internally identified billing problems. Communicates any discrepancy
to the customer and assists in getting the issue corrected. Work with Finance department
to resolve Payment investigations, process live check audit and complete Credit/debit
balance reports. The candidate should have a great deal of attention to detail, accuracy, effective
follow up, and have the ability to investigate and identify root cause and resolution.
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