Supporting production systems running SAP ERP ECC 6.0.The role demands supporting end users and power users by providing help in utilizing the system to deliver day to day business processes and resolve issues and problems. This position is responsible for supporting multiple locations and projects simultaneously.Application support and continuous maintenance of application Analyze business requirements, needs and objectives and map them to the client's processes, solutions and products that are being implemented. Develop necessary specifications and modifications to meet and exceed requirements, needs and objectives. Member of integrated-functional team supporting customer systems and applications in global locations. Work with end user teams to mediate, resolve incidents, problems and find solutions so as to help in the day to day smooth transacting of the client's system. Provide daily support to customer by responding to requests entered in helpdesk system. Help end users in solution testing, user acceptance testing, change control and training. Work with power users in developing test plans, test scenarios, implement required configuration changes as necessary based upon the results of the tests. Resolve incidents/problems with the system as they arise and resolve issues or escalate to the product support group as deemed necessary. Monitor day to day business activities working with end users/power usersGeneral Skills and ExperienceExcellent problem solving skills and ability to do root cause analysis and eliminate repeat occurrence of issues. Excellent verbal and written communication skillsWillingness to travelRequired Skills for SAP Functional Job:SAP FICO or SAP SM (Minimum of 5 years)
Experience: SAP FICO or SAP SM (Minimum of 5 years) Must have an in-depth knowledge and functional/business process understanding of mySAP ERP / SAP R/3, Release 4.6 or greater. Experience in integration of various SAP modules. In particular: FICO or SMFive plus years of configuration experience in SAP R/3 Release 4.6 or greater. Experience in researching OSS system for problem resolution.
To Apply to this job go to http://www.GadBall.com or click here