Position: Helpdesk Level II TechnicianDuration: FulltimeLocation: Terry Town, NY*** Only GC/US Citizens ***Description:* All candidates for this position should have the ability to isolate software problems (commercial or vendor-provided) including, but not limited to Windows XP, MS Office, and Mac OS X. * Ability to isolate and resolve problems related to remote access services such as IPass Dialup and VPN as well as a knowledge of networking, print queues and password issues. * Excellent oral and written communication skills, especially the demonstrated ability to record complex information and provide instructions in a clear and concise manner. * Excellent interpersonal skills including a courteous, patient and professional demeanor. * Working knowledge of Remedy call tracking software. Possess the ability to work independently and to cooperate as a member of a Helpdesk team. * Demonstrated ability to work well under pressure and keep up with rapidly changing technology, business environment and departmental/corporate goals and projects. * Flexibility in working various start times (as part of overall departmental coverage from 8am to 5:30pm) and occasional work outside of normal shifts is required.Experience:* All candidates for this position should have an Associate Degree or a combination of education, training and experience in supporting a desktop/LAN environment with workstations connected to LAN-based NT servers.* Two years of Helpdesk experience or customer service experience.
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Saturday, February 28, 2009