Business Analysts With IVR Project Experience in New York, NY

We have long term contract needs for Business Analysts with IVR/Avaya or Genesys platform experience. The Business Analysts with IVR will be responsible for helping Customer Service Center analyze and optimize the IVR. This includes:Analysing and evaluating current IVR process flows Leading cross functional team to understand and capture requirements Making recommendations to management team on proposed changes to the IVR Analyze IVR usage to drive future functional changes and reporting needs Business Analyst REQUIREMENTS:Demonstrated excellent communications skills and experience leading cross-functional teams. 5-8 years of relevant experience with business process analysis and requirements development. Solid understanding of technologies and processes that support the IVR. Avaya Voice Portal or Genesys Voice platform experience is a plus.Excellent verbal and written communication skillsLeadership and teamwork skillsStrong analytical, problem solving and critical thinking skillsStrong organizational skills and the ability to meet deadlines, prioritize, and work in a fairly fast-paced environment on multiple tasks simultaneously with great efficiency and attention to detailPlease send Resume to: (see below) To Apply to this job go to http://www.GadBall.com or click here