I. Summary of Position
Provides project level technical support to systems supported by Distributed Systems Support for the business. Acts as team leader or project manager to provide consulting and analysis, selection, configuration, acquisition and installation of complex technologies. Coordinates and completes projects according to plan. May spend substantial time supporting business unit activities.
II. Principal Accountabilities
1. Consult with business unit line and operations management to develop requirements, specifications and implementation plans. Coordinate with other design groups to implement the overall strategic goals of Distributed Systems Support. Review, analyze and evaluate business system and user needs to formulate solutions to parallel business strategies to improve efficiencies.
2. Perform communications system projects including the management of installation, configuration and maintenance of operating systems, local area networks, wide area network and technology infrastructure. Analyze and resolve problems associated with server hardware and applications software when escalated by technical staff or management. Detect diagnoses and report problems on server, dialer and desktop systems.
3. Manage small to medium projects or pieces of large projects (such as the installation of a single call center system) related to the Distributed Systems Support area to assure objectives are met on time and within budget. Evaluate performance of project teams assigned and report performance upon project completion to management.
4. Provide technical leadership and consultation to project team members as directed.
5. Train and orient staff as directed.
6. Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
7. Complete other related duties as assigned. Support the Company’s Diversity programs.
8. Effectively communicate technical training to senior level managers.
9. Participate in after hour on call rotation. Experience: III. Knowledge, Skills & Abilities
This position requires an individual with:
* A Bachelor?s degree or equivalent experience in Information technology or appropriate industry certifications
* Four to six years experience in call center, local area networking, wide area networking, server, and desktop technologies with demonstrated proficiency in area of specialty.
. Experience in blackberry administration, video conferencing and phone administration. To Apply to this job go to http://www.GadBall.com or click here