Responsibilities
. 1st line support, receive support requests from end users through direct contact, e-mail or phone
. Backup support for Oslo Helpdesk when needed (currently supporting users at all locations)
. Log all queries in ticket management system
. Windows Systems Administration
. Logon / user account issues (lock-out, changing password, etc)
. Modify user accounts
. Granting user access in accordance with Systems Access Procedure
. Hardware issues (PCs, Phones, Mobile devices, Printers, Scanners, Copiers, Fax machines, and other technical equipment)
. Escalate/follow up issues outside the authority of the position to ITI or external providers:
. Unix Systems Administration
. Database administration
. Network issues
. Firewall configuration
. External provider system/access issues (e.g. Bloomberg, Factset)
. Order and configure new equipment according to procedures
. Enforce policies and procedures for access control, software usage, etc
. Managing and supporting external applications (necessary training will be provided)
. Maintain/develop Equity Portal (EpiServer)
. Support/develop Excel spread sheets (including macros, VBA, advanced functions)
. Carry out additional tasks as assigned by Helpdesk Oslo or Head of ITS
. Assist with some mid-office support (Detailed description TBD)
Experience: Skill requirements
. Windows system administration (Active Directory)
. MS Office products (Excel, Word, Outlook)
. Excel programming (VBA, macros, advanced Excel functions.)
. EPiServer (training will be given)
. SQL
. Knowledge of ITIL (not yet implemented in NBIM, but under consideration)
CANDIDATE WOULD BE REQUIRED TO TRAVEL TO OSLO, NORWAY FOR 3 MONTHS OF TRAINING
Interested candidates, please email a Word version of your resume to darren(DOT)bakay(AT)ajilon(DOT)com.
***Adecco/Ajilon is an Equal Opportunity Employer (EOE).***
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