Job Overview
Our midtown based client is looking for a Global Systems Support Engineer who will be directly responsible for the implementation and daily operational management of the Global applications and database system environment for the client.
This individual will be required to interface directly with development managers, business managers and application support managers to support and implement secure proprietary applications (mostly ASP.Net/VB.Net) in a global environment.
A successful candidate should have 5-7 years of experience supporting Windows servers in an enterprise environment and a solid understanding of several Microsoft technologies.
The ideal candidate will have hands-on experience supporting a medium-sized Windows server farm running SQL Server 2000/2005 and Microsoft web technologies, especially IIS.
Experience with application firewall/reverse proxy solutions such as Netscaler and/or Bluecoat is a plus. Hands-on experience with Windows Sharepoint Services and Sharepoint Portal Server is a strong plus.
Candidates should have solid project management skills, as well as good verbal and written communication skills. Candidates should be highly motivated, able to work independently and in a team environment, and be able to adapt to changing business priorities.
Job Responsibilities
- Interface directly with development managers, developers, and business managers to provide release support for the Global applications environment
- Provide operational and 3rd-level support for the Global applications environment
- Work closely with the Database Manager and Systems Manager to maximize system and application availability and efficiency
- Manage and maintain productive relationships with an offshore development team
- Diagnose and troubleshoot Microsoft application, database, and system issues using appropriate monitoring and diagnostic tools
- Demonstrate and apply rigorous, process-driven project management principles in delivering technology solutions
- Deliver and maintain up-to-date documentation on processes and procedures related to systems administration
- Keep current on emerging technologies and make recommendations when applicable
- Work with the other functional teams (Data Center, Network, Security, Messaging and Applications) to implement enterprise wide solutions.
Job / Educational Requirements
Must have strong engineering experience (5+ years) in:
- Windows 2000/2003 operating system
- SQL Server 2000 and 2005
- IIS and NLB
- Windows SharePoint Services and SharePoint Portal Server
- Microsoft Office SharePoint Server 2007 (MOSS)
- Server hardware technologies, such as IBM or HP
In addition, the candidate must possess the following:
- Excellent troubleshooting skills and analytical ability
- Knowledge about VMWare and virtualization technologies
- Experience with mass storage technologies, such as SAN
- Knowledge of Microsoft Project and Visio
- Solid project management skills
- Strong networking skills
- Excellent customer communication skills
Flexible schedule to accommodate for travel to other locations for IT staff meetings, training and/or assist with client projects
Ability to test and introduce new utilities to help the environment
· Ability to multi-task and prioritize work for self and/or small team independently
· Ability to resolve complex problems seeking guidance when necessary
· Be able to travel internationally and hold a valid passport
Education Requirements
· Bachelor of Science degree from an accredited college
· MCSE or equivalent work experience
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