Custom Computer Specialists, Inc., is the #1 Technical Consultant on Long Island.
We continue to successfully provide network integration, technical personnel, support services, products solutions, and consulting, to our valued clients in the New York metro area. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
We are looking for motvated technical professional to join our team as Help Desk Technician.
The Help Desk Technician is responsible for providing 1st tier phone support to internal users of a large organization by effectively trouble-shooting, diagnosing and resolving user issues and work requests.
You will be responsible for accurately referring unresolved issues to appropriate support groups. Support includes issues relating to PC's, laptops, PDA's, application software, telecommunication issues and basic network communication issues in a Microsoft environment. This position also includes the added responsibility for on-site Parts Administration. This involves submitting Parts Requisition Orders, tracking and providing follow-up feedback on the status of these orders as well as arranging for the shipment of parts back to the manufacturer.
Requirements for this position include:
- Excellent customer service skills, with at least 1 year of customer service experience within a call center environment.
- Strong communication skills both verbal and written with a particular emphasis on phone communication.
- Experience with a Help Desk Call Tracking System such as Magic or other and the ability to accurately and succinctly enter and document incidents and resolutions.
- Good typing/ data entry skills
- Solid experience using and troubleshooting in the following areas: Windows 2000/XP, Microsoft Outlook, MS Office, Remote VPN Connectivity, PC Hardware and Peripherals knowledge, and Active Directory experience.
- CompTia A+ Certification required.
- Other IT Industry Certifications a plus.
- Responsible, organized and with an attention to detail.
Position based in Nassau county of one of our prominent client sites.
We offer excellent compensation and a comprehensive benefits package including medical, dental, vision and more.
Submit resume online on our careers site at .
We are an AA/EOE employer. To Apply to this job go to http://www.GadBall.com or click here
Friday, September 08, 2006