Position Title: IT Support Specialist (NY)
Classification: Technology
Status: Non-Exempt
Hours: Shifts include 8:00 AM - 5:45 PM, 10:00 AM - 7:45 PM,
12:15 PM-10:00 PM (Some Overtime)
Flexible Work Arrangement (4-day week)
Reports to: IT Operations Manager
Supervisory Responsibility: This position has no direct supervisory responsibility.
Primary Responsibilities: The IT Support Specialist provides intermediate to advanced technology support to the firm's end users. This professional has a broad knowledge of information technology but also specializes in one or more areas, including desktop applications, desktop and laptop hardware, printing and scanning, teleconferencing, and networking. The ideal candidate thrives in a fast-paced environment, is customer-focused, detail oriented and self-motivated. The IT Support Specialist will contribute to the completion of projects, consult with their supervisor for task prioritization and assist others in the technology department, as needed.
Requirements: Must have 2-5 years of relevant experience in technology support with a working knowledge of a functional specialty. Must have a BS or BA Degree in MIS, Computer Science or a related discipline. Preference will be for candidates with prior experience in a law firm or in a professional services environment. Must possess strong communication, organizational and time management skills. Must be able to clearly explain technical subjects orally and in writing.
Computer Knowledge: Qualified candidates must have advanced knowledge of Microsoft 2000/XP and Microsoft Office 2003. Candidate should have at least 1-2 years experience supporting Outlook, Interwoven Desksite and Delta View. Candidate should be proficient with Dell laptop/desktop hardware, audio/visual/teleconferencing equipment, Blackberry hardware and software, RSA SecurIDs, Norton Ghost, Active Directory, HP Printers, scanning devices, Citrix, TCP/IP, WLAN, and VOIP telephony. MCSE, CCNA preferred.
Duties:
? Respond to customer inquiries concerning support requests, systems status, and network connectivity either via phone or in person;
? Meticulously document all customer inquiries in the call management database;
? Diagnose and resolve problems for all firm-standard hardware through research, isolation and resolution steps. Escalate to or consult with senior staff when a solution is unclear;
? Ensure call management database is kept up to date, resolutions are coded properly, and descriptions are entered accurately;
? Demonstrate technical knowledge effectively through written communications, which include submission of technical information, which is to be used by all members of the IT staff and possibly by end users;
? Assist with the deployment of hardware to firm including installation, configuration and testing;
? Assist with the equipment and setup for conference/meeting facilities, as directed;
? Assist with off-site support for firm functions and meetings;
? Perform telephone installation and inventory;
? Report problems with procedures and make suggestions for improvements;
? Provide after-hours service for escalated issues;
? Make recommendations to management regarding update and maintenance processes;
? Willingness to work the day, swing, and closing shifts;
? Perform administrative duties, as required;
? Other duties as assigned.
THIS IS URGENT! LAW FIRM EXPERIENCE PREFFERRED! Experience: See Above To Apply to this job go to http://www.GadBall.com or click here
Wednesday, February 28, 2007