A well known publishing organization is looking to bring on a Customer Care operations Manager for there online division. The position ensures the day-to-day operations of this division's website. They provide support to the business units and project sponsors for each application in the production environment. This includes tracking all issues, troubleshooting and communicating with all necessary parties. General responsibilities include: *logs all issues and assigns them to appropriate individual(s), troubleshoots issues, escalates issues appropriately to the Technology teams, informs the business unit/project sponsor of all production issues and resolutions, reviews, approves and occasionally writes operational training manuals. The position is also responsible to be aware of critical projected traffic peaks and monitoring affected applications with special diligence at those times. Experience: Succesful canddiates must have the following quailifications / requirements to be considered:
ability to easily communicate with business users and technical teams alike, have basic project management skills with the ability to effectively translate technology issues into plain-English. Have a facility with standard internet project management tools, including but not limited to: MS Project, Visio, Word, and Excel. Experienced with web technology, supporting applications in a multi-platform environment using different types of technologies (i.e.: dbs, application servers, web servers, etc. A basic understanding of database concepts with N-tier technology and standard industry applications a huge plus. To Apply to this job go to http://www.GadBall.com or click here
Tuesday, February 27, 2007