A well known company providing electronic trading solutions is looking for a Client Support Representative in their NYC location.
Job Objectives
The Client Services Representative is the primary point of contact for all Client issues relating to Fix connectivity and application management. He or she will be responsible for issue resolution, implementing escalation procedures when appropriate and ensuring customer satisfaction. The Customer Service Representative will be expected to provide this service utilizing best practices and the highest levels of professionalism.
Job Responsibilities:
The Client Services Representative is responsible for:
-FIX certification with new Clients and all aspects of FIX connectivity.
-Ensuring the application is fully supported.
-Resolving any and all problems relating to Client connectivity.
-Resolving any and all problems relating to FIX messaging.
-Setting up client environments.
-Configuring/Troubleshooting FIX sessions.
-Maintaining the Application - including static data.
-Supporting the London Office and Europe/Asia based clients.
Experience: Technical Knowledge (Essential):
FIX
Unix/Linux.
SQL.
Microsoft Product Suite.
Networks TCP/IP.
Technical Knowledge (Beneficial):
Shell scripting.
Sybase or Oracle.
Programming skills.
Skills Requirement:
Strong analytical and diagnostic skills.
Must demonstrate initiative and be proactive.
Ability to manage change effectively.
Demonstrate process management and procedure documenting skills.
Demonstrate positive influence and leadership skills.
Communication skills at all levels.
Ability to work in a high pressure environment.
Experience Requirements (Essential):
-Client supporting background.
-Technical Degree level educated.
-Relevant work experience.
Experience Requirements (Beneficial):
-Networking Concepts.
-Financial Industry experience or knowledge.
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