***Please note this position opportunity is within UNISYS TECHNICAL SERVICES, LLC (a subsidiary of Unisys Corporation), not Unisys Corporation.***Technical Support Representatives * $500.00 Signing bonus * A+ Certification at no cost to the employee * Benefits starting on first date of hire Apply Online - www.unisys.appone.com Unisys Technical Support has openings for Technical Support Representatives in our Managed Service Centers in Austin, Texas; Salt Lake City; UT, and Rochester, NY. Our facilities are state-of-the-art, ISO-certified that deliver infrastructure management services to hundreds of clients worldwide. These services include remote network management, systems management, service desk, and managed security. We are hiring entry level and experienced Technical Support Representatives (Help Desk Agents) who are responsible for handling inbound calls from external and internal customers seeking technical support. We support both hardware and software products that vary from client to client. We fully train all of our employees to handle each type of call. Staff members use the latest technology in call center equipment, as well as have access to a wide range of high tech tools, applications and computer based training programs. We seek people who can dazzle our customers with keen technical trouble-shooting ability, top-shelf problem solving skills, and superior customer-service attitude. Key Responsibilities: . Provide the first-line of post-sales telephone technical support for customers and/or Unisys employees. . Answer basic questions about installation, operation, configuration, customization, and usage of assigned products. Apply basic diagnostic techniques to identify problems. . Investigate causes and recommend solutions to correct common failures . Escalate complex problems to the Remote Support Engineering staff or Field Engineering. To directly apply go online to www.unisys.appone.com or call 866-448-9387.
Experience: Desired Technical & Behavioral Skills: . Basic technical skills in the following areas: PC laptop and workstations, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. . Effective written and oral communications, as well as efficient and accurate typing skills. . Education: Prefer college degree and/ or completed Technical Certifications such as A+, MCP, MCSE. . Extensive background check required To directly apply go online to www.unisys.appone.com or call 866-448-9387.
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Thursday, January 24, 2008