Saturday, February 07, 2009

Customer Service Support (Windows NT) in ROCHESTER, NY

Saturday, February 07, 2009
RESPONSIBLE FOR CONTRACT MASTER AGREEMENT & CUSTOM PRICING VERIFICATION, OTIS ORDER ENTRY FOR ALL SERVICES, AND EFFECTIVELY MANAGE AND RESOLVE ALL ORDER JEOPARDIES. RESPONSIBLE FOR THE SUBMITING ORDERS TO AT&T FOR CREDIT ASSESSMENT, SECURITY DEPOSIT VERIFICATION, AND PROCESSING REFUND REQUEST. PARTICIPATES ON CONFERENCE CALLS WITH CUSTOMER AND/OR AT&T TO RESOLVE ISSUES/ANSWER QUESTIONS. RESPONSIBLE FOR EFFECTIVE COMMUNICATION TO THE SALES CHANNEL AND OR CUSTOMER AND MUST MAINTAIN ORDER INTERVALS AND ADHERE TO THE SARBANES-OXLEY RULES AND GUIDELINES. MUST BE PROACTIVE AND DILIGENT IN IDENTIFYING PRBOLEMS, OBTAINING RESOLUTION, AND EFFECTIVE FOLLOW UP IN ORDER TO COMPLETE AN ORDER SUCCESSFULLY.
Experience: Skills Inventory Skill Experience Need 1) Microsoft Word Intermediate Required 2) Excel Intermediate Required 3) MS Outlook Expert Required 4) 5) Effective Communciation Skills Expert Required 6) Attention To Detail Expert Required 7) Organization Skills Expert Required 8) Multi Tasking Expert Required 9) Windows NT Expert Desired

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