The Consultant will be involved in the configuration of PCs and Laptops, problem ticket resolution, and problem tracking using the Remedy system. The Contractor will be supporting 2200 clients in a team of 4 for all PC related issues. Heavy manual labor will be required, e.g., moving and installing PCs, monitors, printers, etc. The Consultant will be responsible to Desktop Support supervision for their daily work. The Consultant will be responsible for all Desktop Support related work within their assigned zone, or as supervision directs. Some work on weekends/ holidays/ after hours may be required in special instances. Workdays may be extended to meet special needs of the client's or as supervision directs.
Requirements:
Strong PC experience, including: 1st and 2nd level desk side support, Desktop/OS migration and rollout in a Corporate environment, Windows XP/2000/NT/98/95, Microsoft Office XP/2000/97 Professional, Installing of Peripherals, Installing of Shrink-wrap software, Laptops, Desktops, Networking (Ethernet) , Printers. Non-technical Qualifications: Ability to deal with people effectively, Effective communication skills (written and verbal) required to deal with clients and team members, Team player, Strong analytical skills for resolving technical problems, Willingness to work unsupervised, Able to deal with stressful situations. ***INDEPENDENT CONSULTANTS ONLY! NO THIRD PARTIES/NO SUB CONTRACTORS***
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Friday, February 10, 2006