Are you a A+ or Dell Certified Technician looking for work in the New York City area? We have an urgent need for technicians to handle hardware support calls in New York City.
A+, Net+ or Dell certifications are preferred!
Field Technician - Dell Warranty Support
Job ID: 06038
Openings: 5 Total (4 in Manhattan, 1 in Queens)
Location: NYC Metro area
Perm or Contract: Contract
Benefits: Available after 3 months
Scheduled Hours: Monday to Friday, 8am to 5pm (anticipated). Some standby coverage may be required.
The technicians will be responsible for the following:
*Handling at least 5 calls per day; daily email of details requires internet access and printer at home
*Resolving Dell warranty service calls for residential and business customers
*Onsite support involves retrieving items from a parts location, calling the customer with an ETA (estimated time of arrival), replacing the part, bringing the replaced part back to the parts location for packing and shipment thus closing the call.
Travel:
Local travel in NYC. Phone support provided from call center, but travel to sites for desktop support is required. Mass transit (metro card) allows for easy travel throughout New York City. Car is not required.
Additional Requirements:
*High-speed internet access at home (training / daily work orders and completion reports)
*Cell phone (field communications)
To apply, attach your resume as a Word document and email it to: Kmhunt@itnc- Experience: Field Technician with a bench tech background would be well suited for this long term opportunity. Dell certified techs are preferred but we are training techs with solid hand's on experience with Dell machines. *Strong PC hardware break/fix skills *Experience troubleshooting computer or electronic hardware *Customer service skills are a must! Skills Preferred: *DCSE *Technical certification or degree *Previous field service experience in NYC To Apply to this job go to http://www.GadBall.com or click here
Monday, May 22, 2006