Thursday, June 07, 2007
Help Desk Analyst I in Buffalo, NY
Thursday, June 07, 2007
Our client has an immediate need for a Help Desk Analyst for a three month contract position. As a Help Desk Analyst, your responsibilities would include: • Logging all calls into the Call Management System • Determining severity level of calls • Performing basic triage of a problem with the customer and taking the problem to resolution • Communicating with the Help Desk team on any severe calls that affect multiple customers • Transferring problems to a Level 2 Analyst or second level team when problem cannot be resolved on the first contact with the customer • Owning each call until it is closed or accepted by a Level 2 analyst or a client workgroup • Covering the after hours cell phone for after hours technical coverage on a rotating basis • Other duties as necessary To express your interest for more information and immediate consideration, contact Robert Half Technology at today!<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. Experience: To be considered for this position, the incumbent must possess the following: • Outstanding customer service skills - verbal and written • Excellent troubleshooting skills • Ability to travel to remote sites • Certified in Windows NT, Windows 95/98, Windows 2000/XP and applicable shrink wrapped applications • Knowledge of TCPIP, VPN, Anti-virus, Windows Office suite • 2 + years help desk or similar experience • Associates degree • Typing skills - 35 wpm To Apply to this job go to http://www.GadBall.com or click here