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<b><u><font color= "#3399CC">Helpdesk Support Specialist </font color= "#3399CC"></u></b>
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My client is a Marketing company in Manhattan and is in immediate need for a Help Desk Support Analyst that can start immediately. The Help Desk Support Analyst must have experience working in a Marketing or Advertising Environment supporting issues via <b>phone and remotely</b>. The ideal candidate will be working in an environment dealing with technical issues as they arise. The position also includes changing user settings with Active Directory. We are looking for someone with excellent communication and patience when dealing with the end user. We are looks for individuals that strive for perfection and enjoy learning.<br><br>
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: <b><u><font color= "#3399CC">The Following Skills are required </font color= "#3399CC"></u></b><ul>
<li>2 years plus of Help Desk experience REQUIRED.<br>
<li>Prior experience working in a Marketing company. <br>
<li>Knowledge supporting iManage, DeltaView, Docs Open, and Remedy a huge plus. <br>
<li>Advanced knowledge and ability to troubleshoot<b> Windows 2000/XP </B>operating systems as well as Mac OS X a definite plus.<BR>
<li>Extensive understanding of <b>MS Office 2000/2003</B>application support.<BR>
<li>Experience with Active Directory to create/delete users, reset passwords, group policy changes. <br>
<li>File Server Connectivity issues. <br>
<li>Advanced knowledge of remote access applications.<br>
<li>Proven computer hardware troubleshooting ability. <BR>
<li>Knowledge Citrix, Palm Pilots, and Blackberry devices and BES Server. <BR>
<li>Experience working with Lotus Notes and Domino is also a plus.<br>
<li>Troubleshooting Blue Screen and PC lock up issues. <br>
<li>Experience with troubleshooting Printers (both network and stand alones). <BR>
<li>Strong communication to communicate issues clearly with the end users.<br>
<li>Ability to escalate more difficult technical issues to appropriate levels of support. <BR><br>
Company is located in a great area of lower Manhattan. We are looking for very personable and professional individuals to join the technical team. <br>
<li>Must be experienced with phone support, remote support and comfortable using a ticketing system.<BR><br>
<li>Effective communication skills with unskilled and highly-skilled PC users. The ability to make quick and clear decisions in accordance with company policy.
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<b>**MUST HAVE HELP DESK EXPERIENCE**</b><br>
Click <a href="mailto:">here</a> for immediate consideration.
To Apply to this job go to http://www.GadBall.com or click here