Position Overview:
The Director of Technology Services is responsible for incorporating company-wide requirements into the cost effective, risk appropriate development, management, implementation and operation of strategic and operational initiatives for all corporate information systems infrastructure.
Primary Responsibilities/Accountabilities:
Provide leadership and management for AT’s Technology services team, which is responsible for the planning, deployment, configuration, monitoring and operation of all infrastructure services, achieving and delivering top quality responsive services to our business communities.
Mentor, coach and support direct reports and the team on performance expectations.
Facilitate learning and the development and growth of team members
Research, plan and deploy the appropriate services, technologies and solutions to meet changing business directives. Keeping abreast of latest technology and sourcing directions and trends that will leverage the tools and resources that are presently in place at AT, maximizing investment.
Identify and capitalize on opportunities to source elements of AT’s infrastructure to services vendors, achieving clear and significant value realization while constraining and mitigating risk. Develop and document appropriate policies, procedures, processes, service plans and metrics to improve upon the department’s as well as, the corporation’s performance. Establish clear expectations on service levels with vendors, and monitor those service levels carefully to assure AT’s realization of business value in each relationship.
Establish and maintain sound working relationships with the leaders of the business, IS Business Engagement, Project Management, Applications and Technical services teams. Communicating regularly to maximize synergy between systems, applications and the business teams.
Establish and manage relationships with software, hardware and service providers to encourage partnership and maximize the quality of support. Innovate around new methods to leverage suppliers to maximize AT’s value proposition, and successfully deploy those methods to achieve results expectations.
Proactively seek involvement in changing business needs, recognize new opportunities for technology or process improvements, to contribute to business initiatives.
Develop and manage capital and expense budgets established during the annual budgeting process.
Champion Ann Taylor Values and Practices, leading by example.
Position Requirements:
In addition to a solid management background and a Bachelor’s degree from an accredited college or university in Computer Science, or related field, the candidate must possess 5-10 years industry experience at or above a Director level, in Technology Planning, E-Commerce, Intel and Midrange Server Environments, Database Administration, Disaster Recovery and Storage .
Demonstrated experience in multiple high-value strategic sourcing relationships around vendor management, SLA definition and monitoring, business case articulation and realization, dispute management, vendor selection and cost containment.
Experience in emerging sourcing techniques and relationships including cloud computing and cloud-based services.
Solid, well demonstrated experience in migration to sourced models for infrastructure services; ability to architect, define, realize and implement successfully transition plans for moving from in-house to sourced services and from sourcing vendor to sourcing vendor.
Ability to develop, manage and execute strategic initiatives
Highly customer-oriented
Solid understanding of tools and technologies employed in a corporate systems environment
Ability to embrace new technologies and change, generates enthusiasm about new projects
Demonstrated leadership skills and ability to effectively work with senior management and all levels, both internally and externally.
Excellent organizational and analytical skills.
Strong verbal, written, and interpersonal communications skills.
Disciplined project management skills.
Strategic and innovative thinker with ability to work tactically
Demonstrated knowledge of IT operations, infrastructure, solution delivery, capacity planning, and strategic planning.
Leadership and motivational skills in terms of heading a large group of employees through periods of growth and change.
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Saturday, February 13, 2010