IT INFRASTRUCTURE SUPPORT SPECIALIST
POSITION SUMMARY
The IT Infrastructure Support Specialist (ITISS) is primarily responsible for supporting the business practices of the firm by delivering reliable, high quality computer products, services, and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide level one technical support to Grant Thornton lines of business, service lines and physical locations.
Provide excellent customer service and delivery of technology services and products.
Provide all levels of technical support for the NY area remote offices and visit as needed on a monthly basis.
Adhere to firmwide policies and procedures, and promote such adherence in your location.
Log all support incidents into OTIS (helpdesk ticket tracking system) in addition to monitoring your local offices? queue and providing assistance to your fellow IT support specialists when needed.
Seek opportunities to improve platform reliability and optimization.
Serve as liaison between other FWI-IT resources, your Regional Technology Staff, and your end user group.
Seek development opportunities that allow you to grow and develop in your position and career with Grant Thornton.
Supervise and maintain all office PC systems including hardware, software, configuration, updates, patches, and more in a way that minimizes or potentially eliminates actual and potential down time experienced by the user community.
Establish working relationship with all of the personnel in the office, including the Managing Partner, controller/office manager, business practice leaders and others.
Provide and coordinate onsite and offsite end user support.
Coordinate and communicate with their Regional Technology Staff any LAN/WAN issues that directly affect the efficiency and reliability of the office network as well as any other activities, strategies and projects as required.
Regularly solicit feedback from the users to monitor users? perceived performance of the products and services provided by the firm?s technical staff, and communicate ideas and recommendations for improvement of service and delivery to the RTA.
Research new ways to improve performance, deliver service, problem solve, reduce costs and response time for users.
Ability to work as a team and be a ?team player?, especially during time sensitive tasks/projects which may require overtime to successfully complete the job.
Develop and maintain their skills in order to accomplish their duties and those needed to support the firm?s technology direction
Other projects as assigned.
QUALIFICATIONS/REQUIREMENTS:
Excellent customer service skills
Self-starter, capable of successfully achieving support goals while unsupervised
Highly reliable and well organized
Sufficient knowledge of Microsoft Windows XP and MS Office 2003
Ability to become Dell Certified for repair of Notebooks and Desktops
Good verbal and written communications skills
Capable of balancing several projects and maintaining priorities
Minimum of 2 to 3 years of related work experience
OTHER INFORMATION ABOUT POSITION
Exempt: Yes
Estimated Percentage of Travel: 5% when needed to assist the other NY Area offices (including Melville, LI and Edison, NJ) and offices within your region if scheduling allows. To Apply to this job go to http://www.GadBall.com or click here
Tuesday, February 14, 2006