Essential Functions:
. Supervise the group that provides product sales, phone and email support to our customers
. Develop process improvements for production-related processes as they relate to technical services area
. Responsible for ongoing professional development and education of self and employees
. Develop a continuous improvement mindset for both technical services area and staff
. Build and improve relationships with product vendors
. Visit other companies to gain information on new vendors/suppliers
. Develop and manage budgets
.
Knowledge/Skills/Abilities
. Leadership ability and team building skills are needed to effectively supervise staff, as well as to create positive impressions during interactions with all levels of staff, management, and customers
. Strong interpersonal skills and the ability to build productive and lasting relationships with management, employees, and customers
. Ability to assign and delegate work, problem solve, answer questions and evaluate results of performance
. Possession of a continuous improvement mindset
. LEAN thinking skills
. Ability to embrace change and adapt to changing priorities
. Ability to meet deadlines and goals, and demonstrate a strong work ethic
. Previous Help Desk or Customer Care Leadership required
Experience: Qualifications/Experience:
. Minimum 5 years experience in the Technical Support field
. Lean training or "LEAN Thinking" Experience a plus
. Working toward technology certifications essential to (such as A+, MCP, MCSE, etc.)
. Three years experience in a leadership related role
To Apply to this job go to http://www.GadBall.com or click here