Ajilon Consulting is an international IT consulting firm with offices worldwide. We have over 6,000 consultants in over 80 cities in the United States, as well as in Canada, the United Kingdom and Australia. If you're looking for a company that takes pride in its people, rewards loyalty, has a solid reputation and a passionate commitment to a global vision -- consider a career at Ajilon.
We currently have a need for several Helpdesk Analysts.
The Helpdesk Analyst serves as an internal source of technical support for company hardware, software, network, telephone, and database related systems. In addition to providing direct technical support, the Helpdesk also routinely engages in activities related, but not limited to:
. Answering general technical questions
. Scheduling telephone conferences
. Establishing and maintaining Customer accounts of various types
. Ensure customer satisfaction by responding to calls to the Help Desk
. Logs all customer questions and problems and tracks the same through to resolution
. Ensures prompt escalation of customer problems by assigning to the appropriate team for resolution and assigning the appropriate priority level to the call
. Conducts first level problem determination using documented procedures and available tools
. Records problem symptoms and status information promptly so as to better communicate with and utilize senior tech staff
. Communicates with the customers and keeps them updated on the status of problem resolution where required
. Escalates as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets for resolution.
**No third party vendors or 1099 contractors. All candidates must be able to join Ajilon on a W2 with no restrictions**
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