To submit your resume for this position, you must include BOTH your desired annual salary and current annual salary broken down between base + bonus! NO EXCEPTIONS!
You must include a short paragraph in the body of your email which briefly summarizes matches from your professional experience to the "Required Background/Experience" and "Major Pluses To Have" sections below. We appreciate your time in advance on this matter.
We CANNOT sponsor H1-B transfers or C2C arrangements for this career opportunity.
You must have recent management experience in an IT support environment, including the responsibility for delivering performance reviews!
Local Candidates Only: You must live within commuting distance of New York City, NY.
Summary
As a Helpdesk Support Manager, you will provide the department-level client relationship function between the assigned business units and other areas of technology. You will work closely with Business Units to proactively address the client technology needs of the group. This role will be expected to handle high-stress situations involving problem diagnosis and customer relationship management. You will act as liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. You will be responsible for resolving client technology-related problems in areas supported. You must work effectively in a strong team environment - sharing responsibilities and knowledge. As a lead, you will be responsible for the direct supervision of assigned team members, including semi-annual performance evaluations and annual goal-setting discussions.
Duties/Responsibilities
Provide client relationship management between business units and other technology areas for technology service delivery
Direct assigned team members in completion of daily work.
Oversee all aspects of the client technology environment for large groups of employees.
Resolve day-to-day client technology related problems
Complete hardware and software builds, installs, changes, and configurations
Coordinate with Solution Center staff and contractors to provide maintenance and repairs, moves and equipment exchanges
You must possess the following qualities:
Strong leadership qualities (ability to provide direction, be a positive example, and act as a role model to the rest of the team)
Strong customer service and client relationship skills
Strong Project and Delivery Management skills
Ability to work under minimal direction
Ability to work well as part of a team
Strong communication skills
Ability to juggle and track many tasks and complete them in a timely manner
Ability to perform research and share knowledge with team members
Employee Benefits
Relocation Assistance: we offer the best candidates relocation assistance
Life and AD&D Insurance: we offer you $50,000 of basic life and accident insurance at no charge
Professional Development Benefits: you can apply for tuition assistance for degree-related coursework or reimbursement toward the cost of external training
403(b) Retirement Plan: you may participate in our 403(b) plan from you very first day of employment. In addition to the value of investing toward retirement, you receive an employer matching contribution:
100% of contributions up to 5% of annual compensation
No waiting or vesting period
Health Benefits:
Comprehensive health coverage including medical, dental, and vision benefits
2 open access health plan options through a nationwide health carrier, giving you the freedom to visit any provider, whether in or out of network, without a referral
The opportunity to enroll yourself and dependents, including domestic partners, from your first day of employment
Low contribution amounts starting at $6 per pay period. Our benefits are more generous than those of many public and private employers.
All applications for this position are accepted via email.
Experience: Required Background/Experience
7+ years of customer support in a helpdesk environment with a minimum of three years of hands-on desktop support and a minimum of two years supervisory experience
Project Management Experience
Experience in PC hardware - desktop and laptop
Proficient with Microsoft operating systems and Microsoft Office software including Microsoft Outlook
Solid understanding of Remote Computing technologies including dial-up networking, VPN, Terminal Server, and broadband
Solid understanding of mobile computing devices such as Blackberries and Windows Mobile devices
Working knowledge of Internet/Intranet Technology
Major Pluses to have
Exposure to SalesLogix
To Apply to this job go to http://www.GadBall.com or click here