Summary
As a Workstation Analyst, you will be tasked with providing desktop support and quality customer service to our staff and remote users.
Reports to:The Manager for User Technical Support
The resume of the Ideal Candidate would reflect the following:
2+ years of technical support experience in a technical call center, or equivalent education and experience combined
Duties/Responsibilities
Handle 2nd and 3rd level support calls by responding to phone calls, email, web, and walk-up requests
Manage the centralized account administration for network accounts, security groups, and application accounts by implementing operational security controls
Manage the upgrade to the application test environment for 3rd-party applications
Log requests, problems, and resolutions on the Request Tracking Program and proactively resolve and escalate calls while keeping customers actively informed
Manage the upgrade in the application test environment for 3rd party applications
Man the Help Desk and dispatch requests that are not for desktop support to the appropriate areas within the technology team
Troubleshoot and install hardware, software, PDAs, and network devices
Provide support on problems related to desktop operating systems and software applications, including installation and configuration
Build, configure, and install workstations and related peripherals as needed
Consult with user community on wide range of hardware, software, and operating system issues on predominantly Windows and some MAC platforms
Work collaboratively with other Technology team members to ensure appropriate customer service levels are maintained
Employee Benefits
Relocation Assistance: we offer the best candidates relocation assistance
Transportation Benefit: we offer a transportation program to help you manage you commuting expenses and reduce taxable income
Life and AD&D Insurance: we offer you $50,000 of basic life and accident insurance at no charge
Flexible Spending Accounts: Our flexible spending accounts allow you to set aside up to $5,000 in a medical-care spending account and up to $5,000 in a dependent-care spending account per year
Professional Development Benefits: you can apply for tuition assistance for degree-related coursework or reimbursement toward the cost of external training
403(b) Retirement Plan: you may participate in our 403(b) plan from you very first day of employment. Our fund portfolios include aggressive, moderate, conservative, and socially responsible options. Participants can consult a licensed financial advisor at no charge. In addition to the value of investing toward retirement, you receive an employer matching contribution:
100% of contributions up to 5% of annual compensation
No waiting or vesting period
Health Benefits:
Comprehensive health coverage including medical, dental, and vision benefits
The opportunity to enroll yourself and dependents, including domestic partners, from your first day of employment
Low contribution amounts starting at $6 per pay period. We subsidize over 85% of the cost of coverage. Our benefits are more generous than those of many public and private employers.
Paid Time Off:
3 weeks of vacation
Paid winter break between Christmas and New Year's
10 paid holidays
10 sick days
2 weeks of parental leave for secondary caregivers
6 weeks adoption leave for primary caregivers
2 weeks family leave to care for an immediate family member with a serious health condition
Paid Disability Leave:
3 months of paid disability leave (up to 2 months paid 100%, 3rd month paid 60%)
For child birth, 6 weeks disability for a regular delivery or 8 weeks disability for a c-section
Experience: Required Background/Experience
Bachelor of Science in Computer Engineering or related discipline
Experience and solid understanding of the MS Office suite of applications
Thorough knowledge of Windows XP workstations and strong experience with Office 2000/2003
You must possess the following qualities:
Strong customer service skills
Excellent organization, communication, and attention to detail skills
Eagerness and ability to learn new software applications and technologies quickly
Interest in performing a critical support role while learning in a fast-paced environment
Able to work well with others in a team environment
Able to lift 40 lbs
To Apply to this job go to http://www.GadBall.com or click here