Adecco is looking for a certified Lexmark repair technician to work around the five boroughs of NYC. This is a full time, temporary position. Job specs are below and if qualified and interested, please respond with resume ASAP.
ROLE AND RESPONSIBILITES:
Install, integrate, configure and customize products at customer site to satisfy requirements · Respond to dispatched service calls in assigned territory within Customer SLA commitments · Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications · Effectively schedule calls to manage SLA requirements across assigned activities · Maintain regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure · Train Customer on appropriate usage of Lexmark products & features · Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site · Follow prescribed administration procedures to ensure proper collection and report of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking · Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
EXPERIENCE AND BACKGROUND:
.Lexmark Certified
.At least three years of customer-facing field experience
.Professional appearance and exceptional communication skills required
.Demonstrated experience with the following Lexmark printers is required: T642 and C920
.Experience with the following models is a plus: C91x/C92x; X64xe; C52x/C53x; and T63x/T640
DRIVING REQUIREMENT:
.Must possess a valid driver's license (Service calls will be located in the vicinity of the five boroughs in the New York Metro area. You may be required to handle non-Lexmark/HRA project work for Nfrastructure, which may require traveling outside of the boroughs during the day.)
As an Adecco associate, you'll have access to a comprehensive group medical coverage plan, a 401k saving program, and direct deposit - Much more than just a paycheck!
EOE
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