Bi-Lingual Customer Service Representatives, Medical/ Insurance - in West Harrison, NY

Our client is a very well known financial services and insurance firm. we are looking for polished call center representatives with bi-lingual English and (Spanish, Russian, or Chinese) language skills for this excellent opportunity. Description, Ensure delivery of excellent customer service to members, providers, clients and others through fast and accurate communications, processing of requests and coordination with other departments to resolve inquiries. Serve as the first or secondary point of contact for moderate to somewhat complex inquiries. Demonstrate proficiency in two (2) or more product lines, including health. Maintain quality and volume service levels. JOB REQUIREMENTS Place, receive and route a high volume of calls through a telephone switchboard. Supply information to callers and relay messages. Assist Operations in generating applications, filing, EFT solicitations, etc. Prepare and research referrals for follow-up inquiries (e.g., adjustments or outbound call backs) Maintain regular follow-up with policyholders regarding outstanding inquiries Review incoming written correspondence and formulate responses Update customer accounts as needed Ability to avoid escalation and achieves a high level of 1st Call resolution Effectively utilize training materials and resources to enhance processing and servicing skills Monitor call center workflow queues Communicate customer needs/trends and share ideas to improve our service levels Professional service attitude Proficient in MS Excel and Word applications and Outlook Multi-lingual preferred Previous customer service experience preferred To Apply to this job go to http://www.GadBall.com or click here