Working in the Network Operations Department you will manage the support and development of our client's VoIP, IP Video, Telephone services utilizing Ethernet, ATM, and SONET transmission networks.
Experience: Develop, manage, and maintain the company's Network Operation Center (NOC) including 24x7x365 network coverage.
Develop, manage, and maintain Methods & Procedures (M&Ps) for the installation and provisioning of all network elements including AC, DC and backup power systems.
Manage and maintain service outage and disaster recovery plans.
Manage and develop a team of network technicians.
Work as part of the entire operations and sales teams in developing all aspects of the company's network.
Provide detailed reports concerning the operation, capacity, utilization, and quality of service (QoS) of THE COMPANY'S’s network.
Develop a team with strong technical knowledge including the installation, configuration, & maintenance of Foundry & Cisco enterprise routers running OSPF ,BGP routing protocols and IP addressing and sub-netting
Develop a team with strong technical knowledge including the installation, configuration, & maintenance of the company's VoIP and IP Video services.
Provide technical support in the evaluation of new network equipment and determine their compatibility to the company's THE COMPANY'S network.
Provide technical support to Sales and Sales Engineering associates.
Understand technical issues and the implications on the business and be able to communicate them with other operating departments within the business.
Ensures proper operation and maintenance of all network elements while maintaining assigned systems within operational parameters.
Maintain and ensure data integrity of operational and administrative support databases.
Perform surveillance of the network and network elements using various hardware and software.
Initiate immediate corrective action upon receipt of network events, alarms, logs, and customer reports.
Triage of problems to decide root cause and best escalation path.
Troubleshoot warnings, minor, major, and critical alarms.
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