A well known Financial Company in the New York City areas is looking for a Regional Technical Specialist.
Description:
-Provide high level of on-site customer service and support to regional employees so they are able to fulfill their roles.
-Supplement corporate help desk staff providing remote telephone support as required.
-Troubleshoot and conduct problem determination to identify a problem source and resolution. Resolve problems or direct problems to appropriate technical area or vendor, and follow-up to ensure client satisfaction.
-Record all inquiries, repair, and service requests in problem management system. Ensure problems records are updated per standard.
-Provide timely and continued feedback to business partners and management on the status of open problems. Ensure problem resolution and closure status is given directly to the business partners. Keep management, peers, and business partners informed of important unit or system issues.
-Perform PC/laptop hardware/software installations/upgrades as needed, following corporate standards and procedures. Ensure asset-tracking system is appropriately updated.
-Assist operating network/platforms in accordance with established policies and procedures. Perform assigned administrative tasks per standard schedules and procedures: these may include server administration, installs, upgrades and routine maintenance, backups, offsite storage, voicemail/PBX maintenance, and Computer Room facilities support.-Serve as liaison between staff and the technology department to resolve issues.
Experience: Skills:
Mid-level (3-7 yrs)
-Minimum 3-5 years work experience in a customer service oriented, professional environment providing high quality IT service.
-Skill organizing and managing multiple tasks and priorities. Comfortable with working through problems systematically and logically. Understand when it is appropriate to be cautious in order to avoid detrimental impacts.
-Self-motivated, well organized, and be able to manage their time effectively, with minimal management oversight.
-Adept at explaining to users the status of issues related to their computing problems. Ability to communicate to management the status of ongoing issues, recognizing priorities, and escalating issues appropriately.
-Excellent verbal, written, and interpersonal skills.
-Working experience supporting Windows XP. Microsoft Office Suite (Word, Excel, PowerPoint), workstation hardware (laptops, PCs) & printer support required.
-Working experience with BMC's Remedy problem management tool strongly desired.
-A Bachelor degree in Computer Science or related discipline or graduation from a technical trade school specializing in Computer science/Information Technologies or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
PLEASE EMAIL RESUME IN MS WORD WITH SHORT SYNOPSIS OF MATCHING SKILLS/ EXPERIENCE.
Interested candidates please contact Pedro Garcia at pedro(dot)garcia(at)ajilon(dot)com
Adecco / Ajilon is an equal opportunity employer (EOE).
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