This firm is incredible! They are a leading financial technology firm producing and supporting some of the top Order Management Systems on the market. Since 1997, they have hired over sixty people from us and all except a handful are STILL in their employment! They hire some of the best and brightest minds in financial technology and people simply do not want to leave. Their offices are centrally located in downtown Manhattan and easily accessible by almost all the major subway lines, ferry, and path trains.
Job Objectives
The Client Services Representative is the primary point of contact for all Client issues relating to Fix connectivity and application management. He or she will be responsible for issue resolution, implementing escalation procedures when appropriate and ensuring customer satisfaction. The Customer Service Representative will be expected to provide this service utilizing best practices and the highest levels of professionalism.
Job Responsibilities:
The Client Services Representative is responsible for:
-FIX certification with new Clients and all aspects of FIX connectivity.
-Ensuring the application is fully supported.
-Resolving any and all problems relating to Client connectivity.
-Resolving any and all problems relating to FIX messaging.
-Setting up client environments.
-Configuring/Troubleshooting FIX sessions.
-Maintaining the Application - including static data.
-Supporting the London Office and Europe/Asia based clients.
Keywords: New York, FIX Client Support Analyst, Computer, New York, New York
Contact:
Prime Objective Recruitment
908-272-4421
www.prime-objective.com
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Saturday, April 12, 2008