A well known Financial Insitution in the New York City area is looking for a Help Desk Analyst.
The following are job responsibilities for the Help Desk Agent
Identification, escalation, referral, and follow-up on level 1 and 2 desktop, network, and applications issues.
Documentation of system configurations & inventory of all desktop hardware & software.
Tracking & documenting support activities, using the help desk system.
Obtaining hardware/software quotes and processing purchase requisition forms.
Account administration.
Maintenance/update of hardware/software inventory.
Communicating with user population regarding system changes, outages and standards.
Experience: Mininum 1 -2 years experience in a help desk environment.
AAS or BS, preferably in Computer Science.
Must have provided customer support via telephone.
Must have excellent written, verbal and interpersonal skills.
Must have excellent organizational skills.
Hands on experience with NT 4.0, Windows 2000 and Windows XP.
Hands on experience with Microsoft Excel and Word.
Strong skills required in critical thinking and analysis.
ITIL training/certification a plus
PLEASE EMAIL RESUME IN MS WORD WITH SHORT SYNOPSIS OF MATCHING SKILLS/ EXPERIENCE.
Interested candidates please contact Pedro Garcia or pedro(dot)garcia(at)ajilon(dot)com
Adecco / Ajilon is an equal opportunity employer (EOE).
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