Responsibilities to include:
Ensure that proper system checkout is performed daily
Perform tasks and projects assigned by management
Be involved in meetings regarding system events, upgrades, etc.
Represent department at many internal key meetings and report minutes and action items to management.
Be available during off hours to answer questions and assist with system issues.
Gateway Builds - Install and configure gateway for members and internal users.
Create, maintain and potentially automate technical procedures and documents for everyday purposes. This includes installation procedures and daily checkout documents.
Verify DNS configurations for member firms gateways in order to establish a backend connection.
Coordinate all daily changes and ensure they are implemented successfully and documented as such in shift turnovers.
Create batch file scripts to better assist our day to day operations.
Monitor (real time) ISE trading applications and member equipment
Execute after hours batch jobs for daily initialization and shutdown of trading systems
Execute after hours trading reports for member community
Document trading system incidents via Remedy system and internal shift turnovers.
Follow up on open trading system incidents
Function in a service desk capacity dealing with customers in resolving on-line issues.
Execute and/or support system testing off hours and weekends
Support Network Operations level 1 infrastructure via Enterprise Managing applications
Required Skills
Experience Required/Results Expected:
Employee in this role is expected to follow guidelines in place, ie:
Performing trading system checkouts completely and accurately
Escalating out of ordinary events or findings to management
Assisting customers with problem solving or basic questions in a professional manner
Performing and supporting software implementation and configuration change
Documenting incidents, basic shift events and critical statistics in shift turnover
Completing assigned tasks in a proper and timely manner
Routine upkeep of system procedures and contact lists based on assignments given
Supporting weekend testing based on a rotating schedule
Bachelors degree or equivalent and/or 4 years relative job experience
Job Location
New York, NY, US.
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here