Own Reporting incident and problem management - Provide IT point of contact forthe Reporting Help Desk and Business Run Team - Engage with enterprise teams (Data
ITO, EBI, TSG, back-end infrastructure teams) to ensure quick resolution - Drive
emergency response process for incidents involving Reporting outage - Provide enhanced
support for monthly financial close process, to ensure a smooth end-user experience
for finance users - Peregrine ticket tracking and logging, and timely closure Issue
tracking, follow-ups, and regular updates in STAR2-EDW status calls - Own and enhance
reporting support process - Review end-user support process and identify opportunities
for improvement - Engage with Reporting Help Desk and Business Run Team to identify
and address support pain points - Refine communication process between business
and IT, as well as between application and enterprise teams, to facilitate timely
incident response to issues - Change management - Participate in CR review and prioritization
process - Configuration and Release Management - Business Objects developments objects
configuration strategy implementation, review and refinement - Business objects
migration planning and execution, for break-fixes and baseline releases - Provide
design input (as required) in end-user reporting enhancements and operational reporting.
- Lead and participate in Reporting testing activities for baseline releases and
break-fixes - create test scenarios and cases, and coordinate with baseline and
break-fix test leads to ensure successful testing phase - Ensure complete documentation
for break-fixes and baseline release - design, test plan, test cases, test summary
report
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