Our client is looking to fill the following position on a full time basis.
Remote work will be posible for the right candidate.
Strong technical, client and people management skills. At least 4 yrs experience in design, implementation or support lead roles for large Cisco multi-site and VoIP contact centers. Experience doing Cisco environmental assessments and making recommendation for improvement or re-engineering. Experience in the creation and documentation of processes and methodologies preferably in a Cisco support environment
Experience: Broad experience with Cisco ICME scripting of call routing and skills for virtual multi-site contact centers and UCCE/IPCC deployments. Skills should include: conducting script assessments and redesign as part of assimilating existing scripts into a new support environment, experience debugging script routing and reporting errors, experience conducting moves, adds and changes to existing scripts used for call routing, translation routing, skill groups, self service, screen pop, take back and transfer, reporting, CVP call routing, queuing and announcements. Experience in creation and documentation of processes to activate support services for large Cisco environments. Knowledge of Cisco log files, data structures and monitoring, diagnosis and resolution of Level 3 problems. Additional experience with Cisco reporting, CTI-OS, UCCE, CVP,
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