The position will be responsible for resolving inbound technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned “trouble” tickets<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Experience in a helpdesk environment. Must have hands on experience with Windows operating system and MS Office software. Must have both hardware and software support experience.
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