HelpDesk in New York, NY

Help Desk Analyst II- One of our clients in the New York area is looking for a level two Help Desk Analyst. In this role, the successful candidate will document, troubleshoot, and resolve issues with software applications, computers, and other hardware. The candidate will provide customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Requirements and Responsibilities Include: • A Minimum of 1-2 Years prior Helpdesk related work experience is a Must. • A minimum of 1-2 Years of Troubleshooting in a Windows Environment. • Provide 1st and 2nd tier support to identify, investigate and resolve many technical problems in a windows based environment. • Support applications, printers, storage and networking infrastructure. • Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets. • Knowledge of HEAT, Magic, Remedy or other Ticketing systems is a must. • Knowledge of Windows clients and servers as used in a corporate or small business setting. • Basic understanding of VPN Clients. • Basic experience in troubleshooting TCP/IP network environment. • Basic experience troubleshooting hardware, PCs, laptops and a variety of mobile devices. • Demonstrated ability to handle multiple projects and assignments. • Demonstrated ability to manage work schedules, project and task priorities. • Strong problem-solving skills and attention to detail. • Desire to interact with end users or clients on the phone or in person in a courteous, professional manner. A successful candidate will also possess a minimum of an A+ Certification and 2+ Years experience. Commutable candidates to the NYC area. All qualified candidates should send their resume directly to , resumes not sent directly to recruiter will not be considered! To Apply to this job go to http://www.GadBall.com or click here