Technical Support in Rochester, NY

DESCRIPTION The Technical Support candidate will work in call center environment receiving calls from agents and/or customers regarding service a issues. The consultant will coordinate and assist in technical calls with customers, vendors, and technicians as needed to identify and resolve equipment problems; coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or technicians to isolate and resolve network or customer equipment problems; and interface with internal departments (Provisioning, billing, sales, work center supervision, etc.). Troubleshooting skills involving T1 circuits is required for this role. Qualifications: Word - Intermediate Required Excel - Intermediate Required PowerPoint - Intermediate Required T1 Troubleshooting - Intermediate Required IP Knowledge - Intermediate Required SKILLS Word, Excel, PowerPoint, T1 Troubleshooting, IP Knowledge Synectics offers competitive salaries and a full suite of benefits. EOE. To Apply to this job go to http://www.GadBall.com or click here