Technical Support in New York, NY

NEED TROUBLESHOOTING and need to show how they troubleshoot Important update! Client is not just looking for the "hard" skills (Unix, networking, phone support exp - though is very important) but really wants to work on finding someone that can grow within this position. They would rather have someone with a couple of years of experience who has that "spark", rather than someone inflexible their ways. We are looking for someone who is interested and eager to learn. Really look for someone to think outside of the box, troubleshoot, listen first then solve questions, always dig. Responsibilities and Duties: " Identify and resolve system-wide issues on market data Servers and data delivery networks (LAN and WAN) " Interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone. " Isolate or fix problems in malfunctioning equipment or software. " Analyze system performance data such as error logs, system logs, bandwidth utilization reports and other diagnostic and fault isolation tools to identify problem issues, taking corrective action as necessary. " Utilize monitoring tools to monitor system, application and network behavior and performance " Code and maintain basic scripts for statistics gathering and analysis, task automation and system monitoring " Perform scheduled system upgrades " Report design reliability and maintenance problems or "bugs" to design engineering/software engineering teams. " Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction. " Work independently or part of a team on technically challenging projects to design, implement and manage specialized support technologies and activities aimed at improving the support experience of the customer. " Work in a 24/7 support environment Overview: The Systems Support analyst's job responsibility is to identify and resolve system-wide issues on market data Servers and data deliver networks Systems Support Analysts interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone. To Apply to this job go to http://www.GadBall.com or click here