Job Id: RFP 428_MSS
Personnel/Service: Office Automation/Microsoft Support Specialist
Area of expertise: Sidney on SQL
Number of Positions: 1
RFP Number: 428
Duration of Assignment: 18 months
Assignment Location: Upstate, New York
Start Date: August 1, 2006 (Target)
Due Date: June 30, 2006
Note: Travel to local districts may be required. Travel will be reimbursed.
The MS Support Specialist will be the primary contact and level 1 and 2 supports the SOS Support Desk for the SOS and Commissioners Dashboard projects. The position will support the daily processes and maintenance of these projects.
Mandatory Requirements
Note: Candidates not meeting the following mandatory requirements will not be considered for further evaluation:
1) Two years experience resolving user problems by conduction technical research and providing problem resolution documentation for use by Help Desk.
2) Two years of data processing experience providing help desk support in the following areas:
Microsoft Windows NT Workstation
Microsoft Disk Operating System (DOS) level 5.0 through 6.2
Microsoft Windows for Workgroups 3.11
Microsoft Windows 95
Microsoft Exchange Client and Schedule Plus
Microsoft Office Suite and other Microsoft application programs
Office 97
Level Two Desktop support
MS Office & Outlook 2000
Desirable Experience Preferred for These Positions
1. Good communication and interpersonal skills
2. At least two years demonstrated hands-on experience in the installation, configuration, maintenance, and support of client and server components of the following suite of software and tools: Microsoft 2000 Advanced Server, Microsoft SQL Server 2000, Cognos Series 6 and 7, SAV, Veritas, terminal server, et. al. Preference is for this experience to be on Dell, Compaq, and IBM server and desktop hardware. An in-depth and demonstratable knowledge of the process followed in researching server BIOS, firmware, and device driver levels and the process to upgrade these low level components.
3. At least two years demonstrated experience supporting the core software products that comprise our application software suite: MS SQL 7 and 2000, MS NT 4.0 Server & Windows 2000 server; MS IIS; MS Active Directory; MSIE 4x and higher; AcuCobol 5.x and higher; MS Visio, Basic 6.x and .Net; MS Sharepoint; MS Project Central 2000 and higher; MS Outlook and Exchange 2000 and XP (2003); Microsoft NetMeeting; Veritas Backup; Cognos 6.x and Cognos Series 7 software. This experience should include troubleshooting and solving customer reported problems with these core software products. In addition, experience using some or all of the Cognos Business Intelligence software products in their Cognos 6.x and Cognos Series 7 software suites, including Cognos Impromptu, Impromptu Web Reports, Query, Powerplay, ReportNet and Up Front products.
4. Analytical experience and qualifications to proactively intervene to prevent anticipated system problems by monitoring and evaluating central and remote network connected servers in up to 57 locations.
5. At least one year competency in network communications.
6. At least two years experience in research and development of server environments, best practices, ghosting and other innovative methods of deploying and managing a remote server environment, with a central maintenance model. Building the technical and user manuals to document and support training in these processes a must.
7. Experience and demonstrated effective communication, documentation, and project management skills in Help Desk or support environment, including the use of an issue tracking, resolution, and feedback system. To Apply to this job go to http://www.GadBall.com or click here
Wednesday, June 21, 2006