Change Manager
New York, NY or Leonia, New Jersey
Position Description:
The Change Manager is responsible for monitoring and managing Requests for Changes (RFCs), for running the Change Advisory Board (CAB) meetings, Service Introduction Board (SIB) meetings, Post-Implementation Reviews (PIRs) and for publishing the
Forward Schedule of Changes (FSC). The Change Manager collaborates closely with the organization to ensure all parties affected by a change are aware and understand the impact. The Change Manager's goal is to minimize the risk to the infrastructure and business systems. He/she will provide change control reports to senior management.
The key tasks of this role are summarized as follows:
.Sponsor, coach & mentor resources and organize CAB (Change Advisory Board) and SIB (Service Introduction Board) meetings
.Facilitate key Process Owner roles for the Change Management, Change Compliance and Service Design and Control processes
.Represent Tech North America and participate on the global
Process Owner committees for these key processes to ensure standardization and continued improvements to process and tools
.Develop and manage the local Continuous Improvement Plan related to the key processes
.Receive change management requests (RFCs); administer the Change
Database
.Analyze impact of changes, coordinate change implementation and manage change conflict.
.Ensure appropriate communication and engagements between IT resources and customers for Change activities, including change coordination and post-change implementation reviews
.Produce, analyze and distribute meaningful change management schedules and other reports, including the daily, weekly and monthly change reports and dashboards
.Produce metrics reports highlighting reductions in number and severity of Incidents & Problems
. Act as a point of contact for all change related enquiries
. Ensure System Availability SLAs are respected
. Ensure Change Management standards, policies and processes are followed
Required Qualifications:
Leadership, Experience, Ambition
. Experience leading diverse multi-group projects. Must have leadership skills to develop commitment and maintain momentum on multi-function initiatives that cross multiple technical disciplines.
.Experience with formal project management and service management methodologies.
. Certified in ITIL Service Management Essentials with a certification in the Change Management disciplines.
. Technical expertise in the production of Change Management and change detection products, metrics, dashboards, aging reports, queue management reports, change impact analysis reports, risk summaries, etc.
. Broad knowledge of technologies with ability to understand and coordinate business objectives with environment technical changes.
.Supports client relationship goals, understands client's business to address needs, defines impact of client requests/services, and defines product & service delivery standards to ensure high quality service.
.Excellent communication and interpersonal skills. Must be able to interact & negotiate across groups.
.Broad experience with Microsoft office tools, Intranets, or other
communications or knowledge management technologies.
.Education: University degree or preferred, 4 years of experience in
Operation Management with at least 2 of which resides in Change Management disciplines
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